True Fortune Casino Terms & Conditions
These Terms & Conditions govern your access to and use of the True Fortune Casino website, games, and related services (together, the “Services”). They are designed to explain what you can expect from True Fortune Casino and what we expect from you, in a clear and practical way.
By creating an account, depositing, or playing, you agree to follow these Terms & Conditions. If you do not agree, do not use the Services. Gambling involves risk and should be treated as entertainment, not as a way to earn money.
Acceptance of Terms
When you access the Services, you confirm that you have read and understood these Terms & Conditions and that you agree to be bound by them. If you use the Services on behalf of another person or entity, you confirm you have the authority to accept these Terms & Conditions for them.
Additional rules may apply to specific products, promotions, games, or features. Where such rules are presented, they form part of these Terms & Conditions. If there is a conflict, the specific rules applicable to the relevant product or promotion will generally apply to that particular matter.
Eligibility
To use True Fortune Casino, you must be at least 18 years old and meet any other eligibility requirements shown on the website. You must also ensure that your use of the Services is lawful in your location and circumstances.
We may restrict or refuse access to the Services where we reasonably believe a user is ineligible, has provided inaccurate information, or is attempting to access the Services from a location where access is not permitted.
Account Registration
To play for real money, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
You agree that:
- you will register only one account, unless the website explicitly permits otherwise;
- you will not allow any other person to use your account;
- you will promptly update your details if they change; and
- you will notify us if you suspect unauthorised access or misuse of your account.
We may take reasonable steps to protect the integrity of the Services, including checking account activity for consistency and security. Where we suspect an account is being used improperly, we may apply restrictions while we review the situation.
Verification
To help protect players and maintain a secure gaming environment, True Fortune Casino may request verification information at registration, before withdrawals, or at other times where we consider it appropriate. This may include confirming identity, age, payment method ownership, and address.
You agree to provide requested verification information promptly and in a form we can reasonably review. If you fail to provide required information, or if information appears inconsistent, we may restrict account features (including deposits, withdrawals, or gameplay) until the review is completed.
Where verification is required to confirm you are eligible to play, you understand that delays may occur, and you should plan accordingly before requesting a withdrawal.
Deposits
Deposits must be made using payment methods available on the website and, unless otherwise stated, must be made in your own name. You are responsible for ensuring you have permission to use the chosen payment method and that the funds are legitimately yours.
When you deposit, you authorise True Fortune Casino to process the transaction and any related checks designed to prevent fraud or unauthorised payments. Deposits may be subject to minimum or maximum thresholds and processing rules that can vary by method and may change over time.
You should review the deposit confirmation and your account balance after each transaction. If you believe there is an error, contact us promptly and avoid further play until the issue is clarified, as gameplay may affect the way adjustments are applied.
Withdrawals
Withdrawals are typically paid to a payment method approved by True Fortune Casino, and we may require that withdrawals are made back to the same method used to deposit, where feasible, to support security and fraud prevention. Additional checks may apply before a withdrawal is approved.
Processing timeframes can depend on verification status, payment method processing times, and internal risk controls. You agree that we may ask for additional information to confirm ownership of a payment instrument or to satisfy security checks before completing a payout.
If chargebacks, reversals, or other disputed transactions occur, we may temporarily limit withdrawals while investigating the matter. Where funds are credited to your account in error, you agree not to withdraw or use them and to cooperate with us to correct the balance.
Bonuses
From time to time, True Fortune Casino may offer bonuses, free spins, or other promotional offers. Each offer is subject to its specific rules, which may include eligibility criteria, wagering or playthrough requirements, game contribution rules, time limits, maximum convertible amounts, and other restrictions.
You agree that:
- bonuses are optional and may require opt-in or a bonus code where stated;
- promotional eligibility may be limited by factors such as location, account status, payment method, or play history;
- abuse of promotions may result in bonus forfeiture and related restrictions; and
- we may withhold or remove a bonus where we reasonably believe it was claimed in breach of the relevant promotional rules.
Where a promotion includes wagering requirements, you should review the relevant rules before playing. If you play with bonus funds, the order in which cash and bonus funds are used, and the conditions for converting promotional funds to withdrawable funds, will be defined by the promotion terms displayed on the website.
Acceptable Use
You agree to use the Services only for personal entertainment and in a lawful manner. You must use the website in a way that does not disrupt the experience of other users, compromise the security of the platform, or attempt to exploit the games or Services.
Acceptable use includes:
- playing games as intended and within their published rules;
- maintaining accurate account information;
- communicating with support respectfully; and
- complying with any reasonable requests connected to security, verification, or responsible gambling.
Prohibited Activities
To protect players and the integrity of True Fortune Casino, certain conduct is not permitted. Prohibited activities include, without limitation:
- using automated tools, scripts, bots, or software to interact with the Services or to gain an advantage;
- collusion, coordinated play, or any arrangement intended to manipulate outcomes;
- attempting to exploit errors, bugs, or latency, including continuing to play after discovering a malfunction;
- creating multiple accounts or using another person’s account to claim promotions or avoid controls;
- fraud, chargeback abuse, use of stolen payment details, or misrepresentation of identity;
- any attempt to probe, scan, test, or compromise security, including unauthorised access to systems or data.
If we reasonably suspect prohibited activity, we may take action including restricting gameplay, withholding promotional benefits, voiding affected bets, suspending the account, and conducting additional checks.
Intellectual Property
The website content, design, software, trademarks, logos, and related materials are owned by or licensed to True Fortune Casino and are protected by applicable intellectual property laws. Your use of the Services does not grant you ownership rights in any part of the platform.
You may not copy, reproduce, publish, reverse-engineer, decompile, modify, distribute, or create derivative works from any part of the Services except to the extent explicitly permitted by mandatory law. You may use the Services only for personal, non-commercial use.
Limitation of Liability
The Services are provided on an “as available” basis. While True Fortune Casino aims to provide a reliable and secure experience, interruptions and errors can occur due to factors such as maintenance, third-party networks, device issues, or unforeseen technical faults.
To the extent permitted by law, True Fortune Casino will not be liable for losses or damages arising from:
- delays, interruptions, or inability to access the Services;
- technical malfunctions, including game errors or connectivity problems;
- loss of data where reasonable security measures were applied; or
- your failure to keep account credentials secure.
Nothing in these Terms & Conditions limits rights or remedies that cannot be excluded under applicable consumer protection laws.
Account Suspension
We may suspend, restrict, or close an account where we reasonably believe it is necessary to protect you, other players, or the integrity of the Services. This can include situations involving suspected fraud, verification issues, security risks, attempted prohibited activities, or responsible gambling concerns.
Where an account is restricted, some features (such as deposits, withdrawals, or bonus eligibility) may be limited while an investigation or verification review is completed. If an account is closed, any remaining balance may be paid out subject to completion of required checks and after accounting for any legitimate adjustments such as chargebacks, reversals, or voided transactions where appropriate.
Privacy
True Fortune Casino collects and uses personal information to operate the Services, manage accounts, process transactions, provide support, and maintain security and integrity. We aim to handle information responsibly and in a way that is consistent with our published privacy documentation.
By using the Services, you acknowledge that personal information may be processed for purposes such as verification, fraud prevention, and responsible gambling controls. Where third parties provide essential services (for example, payment processing or analytics), information may be shared to the extent necessary to deliver those services and maintain platform security.
Responsible Gambling
True Fortune Casino supports responsible gambling and encourages players to keep gambling enjoyable and within their means. Gambling should not interfere with personal wellbeing, work, studies, or relationships, and it should never be treated as a solution to financial difficulties.
Tools may be available to help you stay in control, such as deposit limits, session reminders, cooling-off options, or self-exclusion. Availability can vary by product and account status. You are encouraged to review the responsible gambling information on the website and to seek independent support if gambling becomes difficult to manage.
Amendments
True Fortune Casino may update these Terms & Conditions to reflect changes to the Services, security practices, game offerings, or operational requirements. When we make changes, we will post the updated version on the website. Continued use of the Services after changes take effect indicates acceptance of the updated Terms & Conditions.
If you do not agree to an update, you should stop using the Services and request account closure in accordance with the procedures available on the website. Where possible, we encourage you to withdraw any available balance before closing your account, subject to verification and security checks.
Contact Information
For questions about these Terms & Conditions or your account, you can contact True Fortune Casino support at [email protected].
You may also find additional assistance through the help and FAQ areas of the website, which provide guidance on account management, payments, promotions, and responsible gambling tools.
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